Privacy Policy

StudentsHelp.ca ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Contact form submissions: your name, email address, subject, and message, when you submit our contact form.
• Chat assistant conversations: the messages you send to our chat assistant, along with an anonymous session identifier, so we can maintain context within a conversation and improve the assistant over time.
• Usage data: standard technical data such as browser type, device type, and pages visited, typically collected automatically through analytics and advertising services (see below).

We do not require account registration to read the site, and we do not knowingly collect information from children under 13.

Cookies and advertising

This site may use cookies and similar technologies for analytics (to understand how visitors use the site) and, where enabled, for serving advertisements through services such as Google AdSense. Google and its partners may use cookies to serve ads based on your prior visits to this site or other websites. You can opt out of personalized advertising through Google's Ads Settings or by visiting www.aboutads.info.

How we use information

• To respond to contact form submissions and support requests.
• To operate and improve the chat assistant, including identifying topics we haven't covered yet so we can write new articles.
• To understand site usage in aggregate and improve content and navigation.
• To serve relevant advertising, where applicable.

How we share information

We do not sell your personal information. We may share limited data with service providers who help us operate the site (such as our hosting, database, email, and AI providers), bound by their own privacy and confidentiality obligations, or when required by law.

Your choices

You can request that we delete contact form or chat data associated with you by reaching out through our Contact page. You can also control cookies through your browser settings and opt out of personalized advertising using the links above.

External links

This site links to external resources, including government sites like IRCC/canada.ca. We are not responsible for the privacy practices of external sites.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated "last updated" date at the top of this page.

Contact us

Questions about this policy can be sent through our Contact page.